Privacy Policy – Better Ideas Pty Ltd

Last updated: 22/10/2025

 

1. Legal Disclaimer

This Privacy Policy is provided as a general guide and does not constitute legal advice. Better Ideas Pty Ltd (“we”, “us”, or “our”) is committed to meeting our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

While this policy reflects our current approach to privacy, specific rights and obligations may apply depending on your circumstances. You should seek independent legal advice if you require guidance tailored to your situation.

 

2. Our Privacy Commitment

Better Ideas Pty Ltd respects your right to privacy and is committed to managing personal information responsibly, transparently, and in compliance with Australian law.

Information We Collect

We may collect:

  • Personal Information: such as your name, email address, phone number, company or organisation details, and any other information voluntarily provided.
  • Website Usage Data: such as IP addresses, browser type, device details, referral sources, and website activity, collected automatically using cookies or analytics tools.
  • Sensitive Information: We do not actively collect sensitive information (as defined in the Privacy Act) unless it is reasonably necessary and you have given explicit consent.

Purpose of Collection

We collect, hold, use, and disclose personal information to:

  • Provide and improve our services
  • Communicate with you, including responding to enquiries
  • Send newsletters, updates, and marketing material (with your consent)
  • Analyse website performance and user trends
  • Meet legal and regulatory obligations

Disclosure of Information

We do not sell personal information. We may disclose data to:

  • Third-Party Service Providers who support our operations (e.g., IT providers, analytics, or email services)
  • Regulators, Courts, or Law Enforcement where required by law
  • Business Successors in the event of a merger, acquisition, or restructuring

All third-party providers engaged by us are required to handle information in accordance with applicable privacy laws.

Cookies and Tracking

Our website uses cookies to improve user experience and performance. You may disable cookies in your browser settings; however, this may limit website functionality.

Data Security

We take reasonable physical, technical, and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

Children’s Privacy

Better Ideas Pty Ltd takes the privacy of children seriously.

  • Our services and website are not directed to children under 16 years of age, and we do not knowingly collect personal information from minors.
  • If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information as soon as possible.
  • Parents and guardians are encouraged to monitor their children’s online activities to help protect their privacy.

Your Rights under the APPs

In line with the Australian Privacy Principles, you have the right to:

  • Request access to personal information we hold about you
  • Request corrections if your information is inaccurate, out-of-date, incomplete, or misleading
  • Opt out of receiving marketing communications at any time
  • Make a complaint if you believe your privacy has been breached

Requests may be submitted to us directly (see Contact Details below).

Complaints Handling Process

If you believe we have breached the APPs or mishandled your personal information:

  1. Please contact us in writing with details of your concern.
  2. We will investigate your complaint and respond within 30 days.
  3. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC):

 

3. Updates and Contact Details

We may update this Privacy Policy from time to time to reflect changes in legislation or business practices. Any updates will be published on our website with the revised “Last updated” date.

Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or the way Better Ideas Pty Ltd handles personal information, please contact:

Better Ideas Pty Ltd

Email: [email protected]

Website: [www.better-ideas.com.au]